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Important Notice Regarding Shipping Delays
Shipping from our Japan warehouse during the pandemic is limited. Click here to see what shipping methods are currently available.
Shipping from our Japan warehouse during the pandemic is limited. Click here to see what shipping methods are currently available.
Thank you very much for your inquiry.
- Additional processing time may be required for some inquiries. Furthermore, due to high volume, we may be unable to respond to all business-related inquires.
- At this time, we are only able to respond to inquiries in English or Japanese. Please see our FAQ for more details.
- By submitting the form below you are agreeing to our privacy policy. Please see our privacy policy regarding the use of personal information collected from your inquiry.
- All messages from TOM Customer Support are sent from support@tokyootakumode.com. In order to ensure that you receive our replies, please add this email address to your non-spam safe list.
- Please check your mail settings and contact us again if you do not receive a response from us within two days of your message.
- Please check our Service Alerts page for important announcements. The Shop FAQ also contains helpful info!